hotelhaldwani.in

Frequently Asked Questions

⸺ FREQUENTLY ASKED QUESTIONS ⸺

WHAT IS THE BEST RATE GUARANTEE?

In the unlikely event that a lower rate at a Taj Hotel is made available on a non-Taj website or non- Taj mobile application (the “Competing Rate”), upon its receipt of a claim that satisfies the BRG Terms, Taj will honor that Competing Rate and provide the individual that submitted the valid claim one of the following rewards of additional 10% discount off the Competing Rate per room per night for the similar rate plan, occupancy, room type and dates. For complete details, please see the Taj Program Terms.
 

Definition:

 
DOES THE BEST RATE GURANTEE ONLY APPLY TO CERTAIN RATES?

Yes. Taj Hotels’ Best Rate Guarantee applies to published rates available to the general public on online channels. It does not apply to group or contracted rates, packaged or opaque rates, or qualified membership rates such as AAA, AARP or government rates. For complete details, please see the BRG Terms.

For Taj Partner Hotels, the Best Rate Guarantee only applies to reservations booked at the lowest available rate available at the Taj Partner Hotel on a Taj Hotels Website at the time of booking. For Taj Hotels, the Best Rate Guarantee applies to all reservations if there is a Competing Rate available online or on a mobile application for the same Taj Hotels, the same dates, the same number of guests, the same room type, with a similar view and room size, and includes similar or additional value-added amenities (e.g., free breakfast).

A Best Rate claim must be submitted within 24 hours after making a reservation at a Taj Hotels through a Taj Hotels Official Website, and at least 48 hours before the standard check-in time at the applicable hotel. You must submit a Best Rate Guarantee claim form to the Taj Hotels Customer Service Center with the screen shot of the final reservation page with complete details to claim the BRG. Sample screenshot below:

A claim form and a screenshot with the final reservation page from the complete details is required to claim the BRG. Taj Hotels has the sole right and discretion to determine the validity of any claim and will not review documentation provided by the individual submitting a claim as part of its validation process. Taj Hotels reserves the right to deny a Best Rate Guarantee claim, if it cannot independently verify the availability of a Competing Rate at the time it processes the claim.

Any dispute arising out of or in connection with this Agreement, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration under the Rules of the London Court of International Arbitration (the Rules), which are deemed to be incorporated by reference into this Article.

The number of arbitrators shall be three. Each party shall nominate one arbitrator and the two party appointed arbitrators shall appoint the third arbitrator within 30 days of the appointment of the second arbitrator. The third arbitrator shall serve as Chairman.

The seat, or legal place, of arbitration shall be Delhi. The language to be used in the arbitral proceedings shall be English. The governing law of this arbitration agreement shall be the laws of India.

The hotel reserves the right to revise, amend, supplement, suspend or discontinue the Best Rate Guarantee at any time in our sole discretion and without prior notice.